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If you want to track a home order, click the button below. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. 08:00 - 18:00. Maybe there's a problem with your order. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Fibre business broadband only 25.95/month. again. Be confident about transforming your business. Mobile costs may vary. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. As your business grows, the demands on your internet connection grow too. All prices exclude 20% VAT. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. This means finding the right BT phone number can be more difficult than you first thought. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. If you need to write to us, please check the back of your bill for the right address to use. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Sharing files. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. There are no limits to what people can do when they connect. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Subject to credit check, business registration and a 5-year minimum term. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Choosing a BT phone number or contact method is important to get a better customer service experience. Dont miss our hassle-free ways to help yourself. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Get TalkTalk today for fast and cheap fibre broadband. We can only deal with BT Business accounts. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Terms and Conditions apply. You need your order reference number. Our SME solutions are for you. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Contact sales. Phone line not working properly? Contact BT for help and support with your BT broadband, TV, home phone or mobile. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. You can do lots of things without picking up the phone. You can find our standard Terms and Conditions at www.bt.com/terms. Offer ends 5 March 2023. We are processing your online Mobile costs may vary. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. If you're on your computer, you can download WhatsApp for Desktop. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Get a 200Mbps leased line for 299/month (ex VAT). Requesting a copy bill Check service status View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure youre always connected with mobile, broadband, phone systems and more. Search The Phone Book from BT to find contact details of businesses across the UK. Set up and alter your Direct Debits. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. The solutions we sell are integral to modern life. Weve updated our BT Business privacy policy. That means there are no busy periods or dips in data service to worry about. It's a little bit too early to track your order yet. Our insights and events hub is your go-to destination for help and advice on the future of your business. Running cloud-based applications. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. How to Buy an Online Listing . Necessary to provide basic functions of the website such as page navigation. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. When you run the tests online, well ask you simple questions, and let you know how well put things right. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Online, report a fault with your broadband, phone, or BT email. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Discover solutions that are built for your business, whatever you do. Discover solutions that are built for your business, whatever you do. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. later the dashboard view will be restored. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Cookies used for marketing and advertising purposes. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Best if you're on your mobile. Another great way to contact BT without calling is to use the BT live chat service. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. And if you do experience service stops, well provide money-back credit. BT broadband complaints. The BT Broadband forum is filled with useful information and questions asked by other customers. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Starts with VOL followed by three and eleven numbers, Oops. T&Cs apply. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Simply follow the instructions and you might not need to call BT Broadband. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. We have a range of ways to get in touch for new and existing customers. Safety starts with understanding how developers collect and share your data. Want to write to us? Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Monday-Friday08:30 - 17:00Free from UK landlines. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Here's how we'll help put things right. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. So you get the same service, and it could save you time too. How does BTnet work with cloud applications? Our great-value business broadband offers fast speeds and a reliable connection. Well need your site address and postcode, and an overview of what youll be using your connection for. Free from UK landlines. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. The BT phone number and IVR options are available in the table below. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. BT Business App Save time, manage your account, and check your services at your fingertips Sounds good doesnt it? Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. You need your billing account number. Data privacy and security practices may vary based on your use, region, and age. I understand that any big company has large numbers of employees. Small and medium businesses Got up to 250 employees? Complete account control at your fingertips. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Connect your people and places with smart solutions tailored to your business. Download it now to be totally on top of things: View, pay, and download your bills. Monday - Friday. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. That means you get fast, reliable speeds. You can also find the BT opening hours so you dont call when the lines are closed. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. However, a well-designed system should route a customer to the right person. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Every single time. Its really that simple to contact BT Broadband by SMS. Available 24/7. We aim to respond to your email within 48 hours - excluding weekends. Our purpose is as simple as it is ambitious: we connect for good. Use the contact options below once you have placed your order. Suitable for smaller businesses who need more than what broadband can offer. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Using Wi-Fi that doesnt drop. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Sorry, something went wrong. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Maybe there's a problem with your order. Broadband & internet BTnet A business leased line, on the other hand, is a dedicated line just for you. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Weve even listed the BT opening hours so you dont make a phone call for nothing. Mobile costs may vary. Its quick, easy and available 24/7. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. This price does not include in-life modifications, upgrades, or moves on existing services. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. track your order. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. If it's for your home account visit BT for the home. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Visit our online customer service help and support areas We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. New BTnet EAD customers only. Search The Phone Book from BT to find contact details of businesses across the UK. By continuing to browse, you accept the use of cookies. Its consistent, reliable connectivity for your business. Mobile costs may vary. Log in to report a fault and youll go straight to the correct place to fix problems. Unfortunately, BT's phone system is not well designed. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Hosting video calls. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Every single time. order and you'll shortly receive an email with an order number you can use to The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Available 24/7Free from UK landlines. Message. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Has hybrid work affected my offices bandwidth needs. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Whether you run a small or larger business, we have a BTnet solution for you. These cookies allowed us to study how users navigate on the website. We always aim for 100% target availability, but sometimes things do go wrong. Compare leased line pricing and find the best fit for your business. Fix Problems and faults Contact Chat, phone, or email Contact us about. The Phone Book ; The Phone Book Find a Business. WhatsApp us, The quickest and easiest way to contact us. Our SME solutions are for you. BT Business broadband, phone line, email or Cloud Voice services not working properly?