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Read about our approach to external linking. Then just follow our step-by-step guide to install your broadband yourself. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Depending on the type of fault and the stage we're at in repairing it, you can do this online. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . 22h. 12h52. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Sustainability, Northern It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". So, here's where it all started working as a Phone Engineer. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. You also have the option to opt-out of these cookies. Normal for Openreach is 5 days a week 7.12hours a day. Well send you a confirmation email with your appointment date and time slot. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Garry Analytical cookies are used to understand how visitors interact with the website. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. The Communication Workers Union (CWU),. If you already have an ONT, its very quick to get connected. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Was the First Engineer who the complaint was about actually a Qube Engineer? All in a day's work | 17 comments on LinkedIn Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. "These are the same workers who kept the country connected during the pandemic. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 The cookie is used to store the user consent for the cookies in the category "Performance". @bt_uk. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. 01-04-2021 BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Accept cookies to experience the full functionality of this page. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Damage to equipment within your premises caused by lightning or power surges. The installation takes around three hours and the Openreach engineer will need access to your property. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. These cookies ensure basic functionalities and security features of the website, anonymously. Within 10 working days, Openreach will have completed their survey. Training is rushed, clothing is poor and supervisory support is weak. Help and support; Contact BT; Back. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. At conservative gathering, Trump is still the favourite. Ask questions and share tips with other people 24 hours a day. Ask questions and share tips with other people 24 hours a day. I could not recommend working for BT Openreach at all. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. But you will have heard of BT, BT Broadband and BT Infinity . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. "Where talent is a dwarf, self-esteem is a giant. There's more to Openreach than meets the eye. Well arrange a convenient appointment when both you and the engineer are available. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. If the work is not complex, they'll carry out all the external work required. Openreach did not have anything to add to the BT statement. It also insists that the line is properly fixed. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Your working hours Our engineers work 37.5 hours a week. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Skype involved a presentation, then a capability and suitability assessment. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 The fault is due to damage caused by someone at the customer's premises. Now there is light at the end of the tunnel! They'll aim to do this within 5 working days of you placing your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. That's usually four or five days a week between Monday and Sunday. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. BT won't send no one out because @SkyHelpTeam are my provider. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Your contracted to 37.5 hours a week for work which your are field based. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Your just as rude! A specific time cannot be given and access must be available for the entire slot. Asked 22 May 2022 Thing is there is a lot of stuff under footways so you can't go mad. Engineers from Openreach cut the telephone line while working in the street. 8.40 for each calendar day that the service is not repaired. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT promised two engineer appointments but no one turned up. You might not need a visit, just the right advice and help to identify the problem! This depends on the apprenticeship you are applying for. They come across many different situations that require considerable skill and the ability to think and act quickly. Replying to . I have sent a pm with my information and description of the situation. Try their website here. Some modules are disabled because cookies are declined. on . Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. @richthestag. If you arent available, someone over 18 will need to be around. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. This has been a nice experience and I wish the best to Arran in finding work.. Overtime is usually available so the minimum . Log into order tracker using your BT ID or order reference and postcode. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. What is a Fibre to the Premises (FTTP) Service Identifier? He has sturdy life goals and knows where he wants to go. @katenoblett. Replying to . My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Well, by fiddling around on the Internet you have found me! It was reported a yesterday (I think). This cookie is set by GDPR Cookie Consent plugin. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Find out more about the BT Business app and how to download it. Openreach, which controls most of the UK's. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. However, you may visit "Cookie Settings" to provide a controlled consent. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You can view these money saving ideas by clickingHERE. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Their service has stopped working and it is not fully fixed after two full working days. It was reported a yesterday (I think). The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Contact BT for help and support with your BT broadband, TV, home phone or mobile. Well remotely activate a port on the ONT. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Openreach aims to connect 20. They will call you to confirm their arrival time and to find out about any access requirements. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Do I have to pay for this visit? Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Ex open reach engineer here, up until 5ish years ago. They will discuss this with you before starting any work. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. BT Openreach was established in 2006 . BT. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I also get time for classroom learning which hopefully . 30-03-2021 It does not store any personal data. Civil's don't have to give the hrs travel time as you have to start at a yard. How long is the appointment? . Working from home no service passing the buck. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. I need an engineer to come to my premises to fix a broadband fault. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. This is how life was back then. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Anna Tims is away. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. BT. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We need our broadband but have been told that it could take days to fix. Interview. A specific time cannot be given and access must be available for the entire slot. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Thank You). Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. & Broadcast. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). on The engineer said you should only have one line and said to get rid of the other. 0 Ratings Ibz I'm wondering will there be engineers working on a saturday? This cookie is set by GDPR Cookie Consent plugin. CER / Field Insights - North England. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Register (or login) on our website and you will not see this ad. and. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The engineer first needs to turn on the cable that runs from the street cabinet to your property. For If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Contact from abroad. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. BT Openreach SFI2 Engineer Visits. 13h06, I just wanted to provide to the mods and@NeilO. How to report a BT line fault or broadband fault. If the work is not complex, theyll carry out all the external work required. business and public sector, Media Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 What tips or advice would you give to others applying to BT? Please enter at least 3 characters to search. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Please only call if you have a letter from the government saying you are high-risk. An engineer will install an ONT at your premises to connect to the nearby fibre cable. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. 15h06. . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. I saw one at a cabinet last Sunday afternoon. My Background as a Phone Engineer in Southend. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. You were left wondering if this was just a temporary fix. Clear a path to the main telephone socket, if you have one. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Answered View answer in the context of this discussion Report post He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. 2. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. In your case, communication between the two appears to have broken down badly. Openreach will then be in touch to arrange when they can complete the work at your premises. The installation takes around three hours and the Openreach engineer will need access to your property. He is very hard working and does things without needing to be asked. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. An engineer visit is requested, and no fault is found. 10 reasons to work for BT Openreach. Complex Engineering Reception and Triage. All depends when your manager wants you I guess. But it changed its tune when the Observer got involved. Announcements, Guides & Community Updates. on Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. And once you've got some experience under your belt, there should be opportunities for overtime. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Our broadband then stopped working completely. This cookie is set by GDPR Cookie Consent plugin. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The re-branding exercise actually started, in a very low-key way, a few short . Micky37 Moving home . The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed.