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This was complicated by the Land Registry being set up in 1862 on the basis that registered plans would be definitive. Shouldnt be a problem. This was submitted to the Council and verified by the Planning Team without my knowledge. He is supported in his complaint by Mr Y. The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. Where neighbours borrow tools and sell sofas. The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. Croydons director of planning and strategic transport in November 2020 was Heather Cheesbrough, though she, too, may have been a little distracted from matters in Croydon, as shed just organised herself an escape plan from Fishers Folly with a new job in Redbridge. If you are an owner occupier, please seek independent legal advice, For the Guaranteed Rent Scheme please email. Who says slapstick is dead? Dont worry we wont send you spam or share your email address with anyone. Get the most out of your neighbourhood with Nextdoor. The Ombudsmans report says, I have called the complainant Mr X. Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. Families have had their lives completely destroyed by this. After the Croydon housing scandal had led the News At Ten on Monday night, the council published the following statement, "Croydon Council has launched an urgent inquiry into conditions caused by water leaks at a council high-rise block in the borough. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. This included the garage under construction to the south of the plot. Call the cops The LAPD suggests that noise complaints, from loud TVs to awful parties, are best dealt with by your local police station. Patrick Butler Social policy editor. I saw one of them trees come down no regard for safety just cut and left to fall. Why havent they been made to stop work? If the noise continues and we can see from your diary that it is unreasonable and therefore could constitute a noise nuisance we will serve an informal notice on the alleged offender. Alberto Bocelli Architect, The report said that a planning permission would not define the property boundaries. It would be unlawful for the council to remake its decision by merely reissuing the decision notice with the tailpiece omitted. For a start, theres nothing to be found anywhere on the councils clunky website that reports any part of this latest clusterfuck by the planning department. . She has turned rogue and now only sides with developers. Because, after all, that kind transparency and honesty about dealing with its failures might catch on, and could even lead to the council learning from its mistakes, and who at Fishers Folly would want that? If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: If you are a Housing Association tenant, please report the issues to your Housing Association. In charge: Alison Butler, the cabinet member for housing until Oct 2020. According to senior council sources, the HRA has more than 900,000 earmarked to pay for a borough-wide door replacement project but the work has been delayed because a council official has not approved the work to start. Both Mr X and Mr Y learnt of Ms Zs planning application and objected. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Mr X also contacted Ms Z directly asking her to stop the trespass. Some of her neighbours had been lodging similar complaints to the council's housing department and Axis for four years. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. The council has also agreed to try and learn lessons from this complaint, the Ombudsman states, probably more in hope than expectation. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. The agent replied saying Ms Z had completed the correct Certificate A and would not be building outside the boundary of her land., Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday Labour-controlled Croydon council gave planning permission for the development in Old Coulsdon; Neighbours said the nine-flat development is 'unquestionably' out of character with the surrounding area Croydon Borough Neighbourhood Watch Association (CBNWA) is a charity with a reach of up to 29,000 residents across the whole borough. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. Some of her neighbours had been lodging similar complaints to the councils housing department and Axis for four years. If you have a story to share about housing conditions, email housingstories@itv.com. Designed to abuse the local voters. Plans for five new houses and two new flats in Coulsdon have been green lit despite sparking a huge 450 objections from locals. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The council will expect you to discuss the issue and negotiate with your neighbour first. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby . Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House A petition was recently set up on the website www.change.org to show support for the continuation of live music at The Jolly Farmers after several complaints from a neighbour. croydon council complaints about neighbours. Complaints about one-off parties are unlikely to be dealt with under nuisance law as in the majority of parties are one off events. Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. I Love Croydon Reviews 12 . Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. There was not, and has been no sign of any action by the councils planning enforcement officials. There is a culture of not taking their complaints seriously., And Hewitt has a worrying message for Croydon Council and other social housing providers who fail their tenants. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. The complaint was addressed to Townsends boss, Cheesbrough (who is still working at Croydon after her new job in Redbridge had somehow fallen through). A Croydon Council spokesperson said: "'Our successful Trees for Streets scheme helps the council go above and beyond the hundreds of trees we already plant each year. But they will see the light of day and the ombudsman will direct responses. Croydon councillors vote against 15% tax rise. If you're unhappy with something we've done, please let us know. He has build wall in my front garden in my property. The parish council said it found vehicles travelling in . This issue is so important, decent housing is a basic human right, surely. Councillor Ali will go down in history as leader of Croydon Council for less than two years, her political career forever stained with the scandal of the council homes on Regina Road the worst homes in Britain, as they were described on national television. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. They made the council aware of the dispute over land ownership and the 2018 court judgement. 15, Navrang Industrial Society, B/H Sarvodaya Petrol Pump, Sosyo Circle, Udhna - Magdalla Road, Surat - 395002, Gujarat, India. Croydon Council had been dealing with our formal complaint for three months by this point. The tenant attended court on November 29, but However, this work must be done at reasonable times and should not cause nuisance to neighbours. But at least shes no longer claiming to be a chartered landscape architect so thats nice. . It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. For information, the Newlands letter of July 14 WAS copied to Katherine Kerswell and Sarah Hayward, Shifa Mustafas replacement. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. The listing numbers complaints to the Local Government Ombudsman: Birmingham received 257 last year, with our neighbours to the north, Southwark (198) and Lambeth (186) taking the runners-up spots. You can report non-urgent incidents to the Anti-Social Behaviour Team at contact-centre@royalgreenwich.gov.uk or on 020 8921 4411. Our approach. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. Were not stopping. Or they could do the work and charge for it. If your neighbour is a tenant, you could contact their landlord. We are committed to making our website accessible to all visitors. You could use a mediation service if raising the issue informally does not work. The same complaint that the council had been sitting on for almost three months. No reply: Katherine Kerswell is the 192,000 per year chief exec of a council that is slow to respond to resident complaints. When the law is broken there must be legal redress against the vandals (developers) and where the council fails to take action against those responsible for such failure. In approving application 20/00108/FUL, they did so based on a council officials report, the committee agreed that thereafter the director of planning and strategic transport has delegated authority to issue the planning permission and impose conditions and informatives. London. In the instance the council agrees with you, and the noise is a deemed a "statutory nuisance" (ie that it is a nuisance under law), they can issue an "abatement notice" which tells your neighbour that unless they stop they will be prosecuted and might end up with a fine of 5,000 for domestic premises and 20,000 for industrial or . Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. A nuisance tenant who terrorised his neighbours, making their lives a misery with his persistent noise and anti-social behaviour, has been barred from his home by a court ruling. The application was retrospective, and the council had photographs from May 2019 that showed the strutural stanchions on Mr X and Mr Ys land. In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. Mobile Homes For Rent Hartland, Mi, It would not have taken much to point out to Ms Z or her agent the structure under construction was already on land outside the property boundary.. How to make a complaint. United Kingdom, NEW Help improve this site by Dozens of concerned residents took to the streets chanting "Croydon Council, shame on you" - as part of a protest against poor housing conditions on Wednesday night. Choicelet is proud to introduce a studio flat for rent in South London - New Addington under Croydon council. Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . The South Norwood protesters marched in support of the residents of Regina Road, a Croydon Council-owned block of flats that shocked when an ITV News expose aired recently. I knew nothing about the development I found out afterwards by way of a backdated letter. To make a complaint, please use the online form below. Woman completes National Trust scone-eating project. And Katherine Kerswell remains inflated but silent on the matter and Heather Cheesbrough is in professional denial (but were not exactly sure what her professional qualifications are?? Talk to your local police about ongoing crime and anti-social behaviour issues: Contact your police safer neighbourhoods team, NEW Help improve this site by Hence the importance of having boundary markers such as concrete posts or brick pillars at all corners of a property, and making sure that neighbours dont nibble away and steal a sliver of land by moving a fence line. To contact us, please email inside.croydon@btinternet.com, elderly couple who have lived at 96 Hyde Rd for more than 50 years, to, Help to support our genuine local and independent journalism, Council chiefs accused by MP of being on side of developers, Council planners 3-month delay over Sanderstead complaint, shed just organised herself an escape plan from Fishers Folly with a new job in Redbridge, Regulation 122 of the Community Infrastructure Levy Regulations 2010, Developers given free rein from a council with no controls, Feeble planners allow builders to get away with (tree) murder, You can support Inside Croydons news-breaking independent local journalism. The Ombudsman says that there were two key points that the council ought to have considered. Planning enforcement. If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. Before making a complaint to Council first discuss any noise issues with your neighbour, or the person responsible for the noise. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. Croydon CR0 1EA They say this is necessary as the existing court orders do not allow them to remove the further building work undertaken by Ms Z after she received planning permission.. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. A year on from a Judicial Review into one of Croydon Council's planning department's many contentious rulings, when a judge issued a Court Order that confirmed that the development at 54 Arkwright Road is unlawful, and people are now renting flats in that building - at up to 1,800 per month - even though it does not have a valid planning permission. Meanwhile, for a while at least, and albeit it across a demolition site, the Newlands can enjoy an improved view of the greenery to the south. SPD2 is the document that has caused so much harm in Croydon and continues to do so. Other Council workers seem to get more sympathy from this website, but not the Planning Department. Fransoy Hewitt had collated a diary of shame a list of all her phone calls and emails to the council and its contractors over the previous 18 months. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. giving feedback 8.00am to 2:00am. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. COMPLAINT 202004576. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. Antisocial behaviour. having more team managers respond to complaints. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. But even as the Newlands were being forced to cope with all the nonsense and nuisance next door, they were faced by the prospect of yet another block of flats right across the road from them, at 89 Hyde Road. It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. The council took action in response to ongoing neighbours On Saturday 6 August, the family and supporters of Mr Duggan, numbering around 120, marched to Tottenham police station to protest about the shooting. Boston Borough Council said it initially received a noise complaint about "a number of cockerels crowing" at a property in Wyberton West Road. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked If you call is not answered using 020 8921 8166 please try 020 8921 8921. The Ombudsman says that the council has accepted its findings, and will pay Mr X 750 in recognition of his distress, time and trouble, and pay 500 to Mr Y, with apologies to both. The council could serve an order on your neighbour to fix the problem. That hardly chimes with the boast of . I would put out a plea to maybe cut the officers a bit more slack, particularly the ones, at my lowly sort of level, that are not managers, have no control over how many applications they are allocated, and also have no real control over the policies they are required to apply, or the Planning Laws that govern their powers. Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . The facts about land ownership in this case were clear and in the public domain, the Ombudsman report states. "Led by an independent external housing specialist, the inquiry will look at what has . For any noise emergencies contact 020 8726 6000. Venues for hire. It will take only 2 minutes to fill in. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. If theyre going to hire more managers isnt it better that they understand quality management , ISO 9001 and all that, to ensure that complaints seldom arise in the first place? Mr X has previously gone to court and won orders declaring Ms Z has built on his land and entitling him to remove structures built there. This team is usually your first point of contact as a private renter. Updated 16:31, 17 OCT 2022. A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. Click here, https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. You can also make a complaint by: telephone: 020 8359 2000. writing to: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. COMPLAINT 202011660. Am I missing something? More importantly though, it not been NOT APPROVED. Also the same problems with the complaints process they dont follow their own complaints process. Noise nuisance. Perhaps the members of the councils planning committee were still in a state of shock. With her application, Ms Z presented Certificate A saying she owned all the land covered by development, the Ombudsman writes. All Planning Departments can (and do) grant planning permission on land that is not owned by the applicant. And the council knew of the April 2018 High Court judgement and the documents placed on the Land Registry records. Emergency services, including an air ambulance, rushed to the scene at around 12.46am following reports of a disturbance, but the teen was pronounced dead around 45 minutes later.. A neighbour, who knew Camron since he A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. Local groceries, essential shops, parks and other amenities nearby. Croydon council has outlined a drastic "renewal" plan that would result in extensive staff job losses and major reductions to services at libraries and children's . Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. We do not provide anout of hours service for complaints about parties. https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/. I note that at no point in the application did Ms Z present a plan showing the footprint of the garage in relation to the property boundaries or surrounding land. If Steve Reed OBE MP and Clive Fraser spent less time trying to strangle democracy in the LLP and more time trying to address these dire housing issues, theyd be doing what they were elected to do. Sadly there isnt a bottomless pit in which to cast the lot of them. 25.6K Followers. Posted. The ruling stems from a long-running boundary dispute between three neighbours, where one of them started to build a garage on land that they do not own. A neighbour said the situation is "upsetting and frustrating" as so many people are in need of a home. Its as if the Regina Road scandal never happened, said the source. So, I find the lack of scrutiny of Ms Zs submission of Certificate A is a fault.. Enter your email address to subscribe to this blog and receive notifications of new posts by email. The two neighbours who really owned the property even had a court ruling in their favour over the incursion on to their land. Wooden and mesh fences can rot away. please note that the Stage 1 Complaint was addressed to YOU and it is from YOU that we expect a substantive response . If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. The problem is we will never get rid of the shit people in the council, because no other borough will recruit from such base material. Most councils have yet to confirm plans, with about a third indicating they may propose a 3% increase. Given recent issues with flash flooding across London and the failures of the planning process to mitigate against the impact of heavier rainfall, one of Hales criticisms of the proposal is of particular relevance, There appears to have been no consultation with Thames Water by either the developer or the council to see if there is capacity in the sewer network to take the additional foul and possibly surface water discharge from the proposed development.