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Windows 11 how to upgrade. Clear the cached data to refresh the login portal using the below steps. She specializes in writing articles about backing up data & systems, cloning disks, and syncing files, etc. For Windows devices, try the following troubleshooting methods. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). rev2023.3.3.43278. That Microsoft account doesn't exist. Slot in the Microsoft user ID that needs to be recovered. Also, a user needs to request a reset of the primary account, not the additional e-mail address. MS has got to fix this. Check your Microsoft account names under Email & accounts. We'll ask where you'd like to get yourverification code and selectNext. Since I'm now joined, I can't check where the option is now. Report abuse. How do I align things in the following tabular environment? So frustrating. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. I am baffled by this. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. Avoid attempting to log in with an Alias. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). You wont be able to access your account, and you will receive this error. After entering the unique code, you will be able to create a new password and sign in. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. Should you upgrade? It says my account doesn't exist, WHILE I AM LOGGED INTO IT. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. hi@Tshaw are you using Outlook or Outlook Office 365 action? Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. Madness. Keep up to date with current events and community announcements in the Power Automate community. Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. Georges C. Independent Advisor. Sign in with your Microsoft account and password. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. This is extremely frustrating. If yes, then in order to . Guiding you with how-to advice, news and tips to upgrade your tech life. Has anyone found a solution? After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. How can a Microsoft account login (email address) both exist and not exist at the same time? Create one! Usually this error appears because of a simple typo. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through power automate, while using the same Microsoft account i am currently logged into, and it throws me the error. This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! However, double-check your account to ensure youre using the correct login details, notably your accounts email address. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. I set mine up some time ago, personally, with my aol account. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. Youre trying to login and get an error like this: That Microsoft account doesnt exist. There are various factors that can cause the Microsoft account doesnt exist issue. Enter a different account or get I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. Microsoft Outlook allows you to create an alias for your email account. However, clearing the cached data will help resolve stored data issues affecting account access. Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. Hi Lael! From there, click on "Users.". Enter the email address, phone number, or Skype name you use to sign in then selectNext. Your Microsoft account may have been deleted. We needed to join to the domain, first. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. For Windows devices, try the following troubleshooting methods. While the account may be wrong, there may be other factors that can contribute to this error. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? Knowing that hidden secret of Microsoft accounts, lets look at those strange error messages. That should let you at least set up the machine. More info about Internet Explorer and Microsoft Edge. To access this form, the user must be signed in with a Microsoft account. Feel free to let us know the solution that helped you fix this issue in the comments below. Once the account has been created, you can start using that Microsoft service again. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. I cannot believe the idiocy of this design. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. I then tried my email and the system worked. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Fill out all required fields. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. It definitely is an Office 365 account that was being used to log in in the previous computer. Below are the prevalent ones: An account that your workplace or school provided may not have a Microsoft account associated with it. Key Takeaways Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. If not, select the checkbox next to the device. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Enter a different account or get a new one." If you are having troubles fixing an error, your system may be partially broken. I should add that this particular computer had my personal account as the main user. How did you reverse your original choice? This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. Copyright Windows Report 2023. Can't access your account? Ok. That Microsoft account doesn't exist. This is an easy fix that I could not find on the Microsoft support fo. Enter a different account or get a new one. But, I get a message saying "The Microsoft account doesn't exist. I have a small business and I set up the network a few years ago. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Copyright Windows Report 2023. Type the requested information and select Send code. It was not necessary and just interfered with her sign-in under her work account. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. We have problem with the sign in of an account. Do not use an account name from another type of account. I have a secondary email that I had set up which was an older email account that I don't use as often but still have things connected to it. Here are three major reasons apart from the probability of the account id doesnt exist. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician Click Settings and more, illustrated by three dots. Connect and share knowledge within a single location that is structured and easy to search. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. Business Tech Planet is compensated for referring traffic and business to these companies. I DO NOT WANT MY WORK LINKED TO HOME. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, Office 365 Account with Windows Phone 8.1, Clear cached Microsoft Live account credentials in Office apps, Adding GoDaddy account to Outlook 2016 hangs, Removed laptop from Azure AD Devices - non admin user on device can't log off unlink Microsoft account. I believe I've got the bottom of it. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. Microsoft apparently expects their customers to understand the distinction by mental telepathy! please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? It says my account doesn't exist, WHILE I AM LOGGED INTO IT. Deleting Microsoft accounts gets man two years jailStrengthen your Microsoft account. You can connect with Saajid on Linkedin. New Member. Making statements based on opinion; back them up with references or personal experience. I have had trouble logging in due to the fact the password *** read more In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. This thing does so much stuff that it can't do anything. If you forgot your Microsoft account password, follow these steps. Is it correct to use "the" before "materials used in making buildings are"? This is a fairly recent change that I have observed, with great frustration. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. By the way, I have no idea what I'm supposed to enter in the "Tags" field below. I did online training with this specific account. He has work experience as a Database and Microsoft.NET Developer. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. Did this under Settings gear, Accounts, My Info. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. I am in a new position at my job and I need this in order to begin working immediately. Guiding you with how-to advice, news and tips to upgrade your tech life. This worked in half a second. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. The steps below are on how to clear cached data on Google chrome. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. So, you might need to create a new Microsoft account. This is a common error among Microsoft users encountering the error under consideration. Amazingly both messages are right but not well worded. The User can sign into power apps fine,The problem comes when they need to sign into the app. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. After following the procedures above, you will have successfully cleared the cached data in your Microsoft Edge; when you wipe the cached data in Edge, you will eliminate any unwanted scripts and start from fresh. Note: Before requesting a password reset,…","totalTime":"PTM","tool":[]}. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. Choose the account you want to sign in with. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. I was having issues accessing my work/school account in the Calendar app on Windows 10. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. my email address is - ***removed*** ***Personal information deleted by the moderator. I've also tried an O365 works account I have after . Time-saving software and hardware expertise that helps 200M users yearly. Key Takeaways There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. I have the same problem. I decided to created another new Email account and start switching the good email to the new account because . Another important step is to verify every input. On the next page, fill out the necessary details. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. I hope you were able to figure out what was wrong with your account. It looks like this isn't a Microsoft account. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. Windows 10 comes with a feature that allows you to do a factory reset losing all files. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. "That Microsoft account doesn't exist. Microsoft | Login. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. Why is there a voltage on my HDMI and coaxial cables? Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. Microsoft will permanently delete any account which has not been active for the past 2 years. Microsoft Edge is another popular browser that many users use when they have a Windows computer. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). What is the point of Thrower's Bandolier? Microsoft Office upcoming support end datechecklist. If you are having troubles fixing an error, your system may be partially broken. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. What do I do? The error message is trying (badly) to tell you that the email address login doesnt exist for the type of Microsoft account required (either work/school or personal). All Microsoft accounts are either work/school or personal. I know the account is valid because it is the same one I am using in this forum. And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. Please help. Enter a different account or get a new one. He has been a Microsoft MVP (2008-2010) and excels in writing tutorials to improve the day-to-day experience with your devices. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. I'm ready to switch to Linux. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. She has been the MiniTool editor since she was graduated from university. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. . Try another email address or sign up for a new one. Then we were able to add the workplace user. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Remember, if that fixes it, you can always add the account back in later. 5. What is so difficult that Microsoft doesn't recognise a valid account? Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. How does it not exist when I even have a Facebook account with it? These computers were set up for organization and the one I re-installed I set it up for personal use. From there, click on the control and customize option. In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. After entering the unique code, you will be able to create a new password and sign in. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. Please see the attached. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. Use an alternate account to sign in (if one exists) or sign up for another one. How to Generate Art from Text Using Simplified AI Art Generator? It then asked me to create a password so I backed out thinking it wouldnt work. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. 1. I had deactivated all possible Settings in Privacy settings. They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself.