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The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. viagogo allows individuals to sell unwanted tickets on its platform. 1.2 Ticketing Exchange. If tickets are not consecutive, then the Seller must create a separate listing. I was mislead by viagogo and have been completely conned out of this money. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. When booking on viagogo, even when you select the amount of tickets you want e.g. 2.8 Payment Authorisation. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; 5.2 Violations, Termination and Suspension. Note that this is separate from any VAT viagogo is required to charge on its fees. The ticket was sold as 150 capacity, Try arrived at 12.37 pm through proof of postage. 2.7 Making an Offer. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I am appalled by the lack of honesty, knowledge and training your staff showed. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 6.9 Change or Suspension of Site. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 7.2 Copyright. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. But is it legal for Viagogo to charge me such extortionate fees? Copyright (c) 2006-2023, viagogo AG. This is not only immoral but must be illegal under consumer legislation. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). All tickets were being sold for 80 with a 30 fee on top of each. Copyright 2017 viagogo. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. What was the unforeseen circumstance? Why is the price printed on the ticket different to what I paid? 2.8 Notification. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). 2.9 a) Exception to Sellers Obligation to Confirm. We will also add VAT on our fees as applicable. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. How Is Technology Changing How We Treat avarey947? . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. There are still plenty of tickets available on the official site. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". We are not involved in the actual transactions between Buyers and Sellers. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. 9 Jun 2022 . Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. In its FAQ for Can I cancel my sale? What is the viagogo complaint handling process? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If You do not qualify, do not use the Services. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. HAND Children are the Future. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. And their reply was investigations will be done. - The horrible price that I was charged for hockey tickets. power bi relative date filter include current month; viagogo charge for cancelling sale. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. ; ; 2.7 Payment Authorization. 2.6 Pricing Formats. mrs browns boys show tickets - no tickets. I demand to speak to a manger or someone in charge immediately So it seems like the extorbitant fee was for them to reorganising another 2 tickets. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? 4.1 Double Posting and Removal of Tickets. 2.13 Seller Payment. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. so my next question is how are they going to know if the buyer successfully gains entry. Editor, Marcus Herbert. 1.1 Introduction. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 6.11 Permitted use. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. I'm from singapore and my number is +65 [protected]. Note that Your payment may be withheld if you violate this clause. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 23rd May 2017 - tickets are available to download You warrant that you are over 18 years old and have the legal capacity to make the transaction. PREAMBLE 4.3 Sellers Shall Not Include Promotional Material with Tickets. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. 3.4 Indemnity. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Excessive pricing, bad communication & despicable customer service and still no tickets! In its FAQ for Can I cancel my sale? You may only use the Services if You can legally enter into and form binding contracts. David Birdsall. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. To sell tickets, a Seller lists the tickets in the Site database. Click here to get notifications about new complaints of Viagogo. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. 2.13 Ticket Information. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. This complaint was posted by a verified customer. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Welcome to viagogo's online ticket exchange (the "Site"). Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. This is unacceptable practice and I will pursue this constantly until resolved. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. Note that this is separate from any VAT viagogo is required to charge on its fees. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 2.11 Collecting Payment. To sell tickets, a Seller lists the tickets in the Site database. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We will also add VAT on our fees as applicable. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. How do I change the email address on my account? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. 16 interesting facts about mozart; chi st joseph medical records. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. This does not prevent us from varying these terms without reference to them. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 2.5 Tax on Seller Proceeds. Look forward to your response . Order number: 9164448 Your prices were miss leading and a scam. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true 2.18 Merchant Description. 2.5 VAT on Seller Proceeds. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. We may also first deduct any amount you owe us from any amount we owe you. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. I called back of which a different agent explained the situation and no tickets were available. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Did you find this answer helpful? During this time, the Site will be temporarily unavailable. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 3.1 Accurate Descriptions. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. (More than triple the price of 3 tickets). 5.2 Violations, Termination and Suspension. Can I cancel or change my purchase? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2.15 Substituted Seat Locations. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Tickets may be substituted with comparable or better seat locations without the Buyers approval. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. The event itself is within days and yet I still don't have any updates on my ticket. 3.4 Indemnity. 7.3 Additional Policies. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. In this instance we will hold the sum of AUD133.20 from your future sales payments. 4.2 Stolen Property. I entered the incorrect email when registering, how do I change it? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Welcome to viagogo's online ticket exchange (the "Site"). We often link to other websites, but we can't be responsible for their content. Sellers should use our automated online confirmation process. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Can I buy tickets that are personalised with someone else's name on them? I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. 6.3 Allocation of Risk. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. we are looking into it, had to call back again to be told still looking into it ! Viagogo probably had to manually procure tickets on eBay or something. I was told on your website that the fees are made clear but they were definitely not. 7.1 Ownership of Intellectual Property. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Please note this does not include any VAT that may be payable on fees We are required to pay. 5.3 Disclosure of Information. When listing seated tickets, all tickets in the same listing must be consecutive seats. Such notice shall be deemed given one business day after the email is sent. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo charge for cancelling sale; blog Tech. 2.12 Seller Payment. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.