It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. You can try these methods to see if they work. Can You Control Your AC with a Smart Plug? Apple may provide or recommend responses as a possible solution based on the information This is a two-part combo of an app and a new physical device. Scroll down and tap on "HomeKit". Does the Sync Box come ON when the TV is powered on?" There is already the way of entertainment in our modern lives. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Create an account to follow your favorite communities and start taking part in conversations. This is another one youve probably already guessed the solution for. On a Mac, the data folder is called the cache.. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Press J to jump to the feed. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Everything that happens on scenario 1 happens here. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Select your Wi-Fi network and tap Connect. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Thank you for using Apple Support Communities. Yes, *Image on the television? You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. In order to try this fix, you need to delete your apps data. Does Ring Now Offer 24/7 Recordings? With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. You must feel desperate at this time. I dont have either of those options visible in my Apple TV settings when Im told that I should. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I don't get it. All Rights Reserved. You can check the apps data files. Save my name, email, and website in this browser for the next time I comment. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Your TV connects to the output with a short HDMI cable included in the box. Hopefully with working files this time around! This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Optional: Pair a TV remote to the Hue sync box. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. I just couldn't get a decent effect with the light bars. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Press question mark to learn the rest of the keyboard shortcuts. Can It Support Both?! This is a pretty glaring problem. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. This is a very troublesome problem. Apple TV 4K, But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. (2 ways), Are Philips Hue Bulbs Bright Enough? Any help appreciated.Seems to drop the connection every twenty minutes or so. I've contacted Philips Hue Support but they don't know what they are doing. ShYnNoK. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Looks so much better and tidier. When one is found, tap. Users are divided on this particular feature. Additionally, software problems are typically more common and may require several steps to fix. User profile for user: Click the Library shortcut that appears. New technology and new devices will always have some problems for many users. 2- Connecting directly to TV without using Hue Sync Box. A forum where Apple customers help each other with their products. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. The cable box should run thru the receiver. Description. And the Hue Sync Box connects to your router (via Wi-Fi). Just a case of waiting for some offers with Black Friday looming. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Then the out/tv from the Sync box runs to the tv. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Troubleshooting Ecobee Server Communication Issues. Press and hold the power button on the Hue sync box. You do not have to change the optical cable. Hue Bridge required, not included. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. All Rights Reserved. Refunds. Name the HDMI inputs. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Lots of users have reported that they have various issues with the Hue Sync Box. Delete this folder. What if rolling back the upgrade doesnt do the trick? Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Youve probably already guessed the solution here. Wait 30 seconds. I have these issues as well. The gradient strip is definitely a big improvement over using just the light bars. Going to this page you will see the Hue Sync boxes that are available. Enter the password for your Wi-Fi network when prompted. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Philips Hue Sync is a newer product from Philips Hue. My Smart Plug Keeps Turning On (or Off) By Itself! Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Your email address will not be published. Both the new app and the new physical device have some issues that users are currently working out. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Does your eye start adapting? I was going to send mine back as I couldn't get it working properly all the time. The consent submitted will only be used for data processing originating from this website. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Press and hold the power button on the Hue sync box. Of course, many people still like it very much. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Press and hold the option key to reveal a Library folder. You also can turn off the 5ghz network to see if it works. They work greatmost of the time. Is your Hue Bridge connected and added to the Hue app? Good question. If possible, we would also recommend updating the Philips Hue TV sync box. No response from them. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Do You HAVE To Use The Kasa App For Your Kasa Devices? If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. You also can seek help from theirTwitter. jdo_apple. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. You can install this app on your device. I get no signal issues regularly since the latest update, and I have constant signal cutouts. POWER ON AUTOMATICALLY. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. So have you ever felt like you want to step into the world of your favorite video game? I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. You can use them together or separately. You also can keep the old installer files like Hue Sync Apps on your computer. Honestly considering a return. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However for some users, they don't understand the charm in a practical moving watching experience. All postings and use of the content on this site are subject to the. The Sync Box supports HDMI. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. These are devices that boost the range and performance of your Wi-Fi router. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. If you have any questions, feedback or suggestions about this article, please leave a comment below. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. So almost every software or App will release patches for the upgrading. I think almost everyone will like to watch movies, listen to music and play games. Sync your on-screen TV content. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. All rights reserved. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Is that the issue? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. See all the updates weve made to the Hue sync box to improve the surround lighting experience.
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