chevron_left. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Ticketek may charge a reasonable fee for the replacement of tickets. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If you do not receive your club of support pack please contact the club directly. Why can my friends (invitees) only purchase the held tickets one at a time? Ticketek may not replace tickets where seating is unallocated (general admission tickets). Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. How will I know when my content is personalised? You will get an error message if you enter the Voucher ID incorrectly. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. endobj https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} When will I receive my club of support merchandise pack? Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. How do I find my tickets once they are in Passbook? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. What if I enter my Voucher ID incorrectly online? Can I use a device larger than a mobile phone (e.g. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Where do I select Mobile Ticket delivery? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am How do I purchase a Ticketek Gift Voucher? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Tickets will be available to purchase, once onsale, through Ticketek. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. What if I need accessible seating? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? We will be in contact with you within two business days of receipt of this information. There are many ways you can redeem your Ticketek Gift Voucher. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Yes, if you don't log in you will see a selection of national events. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. The app also uses your location to alert you of events currently being held at specific venues. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. There was a spelling mistake in the email address entered. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. To do this, please check the 'keep me signed in' box when you log in. endobj This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. What happens if I forget my phone or my battery dies at the venue? In most cases, a GA ticket is a standing floor ticket. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. to then often have to go to their desk at the venue to follow up the issues. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Tickets purchased to General Admission events cannot be refunded should they be lost. Where do I redeem my Ticketek Gift Voucher? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Version 5.22 B82 R0 You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Concession and junior barcodes will show up as such. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Please try again, or try reducing the number of tickets you have selected. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. You are required to present your credit/debit card and photo I.D. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. I've sent an email invitation but some or all of my friends did not receive them. Visit the Ticketek Groups page for more information. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. The Payment Form will display detailed information on your ticket purchase. Refunds must be requested no more than 60 days after the event date. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Once tickets are added to Passbook, simply open the Apple Passbook app. The transaction limit is 10 at both Marvel Stadium and the MCG. No, you can continue to use your mobile ticket. What happens if my phone is out of battery or my network coverage is low when I get to the venue? You will need to provide some form of ID so that the staff can access your Ticketek account details. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Once you have logged in, update your information. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. What does General Admission (GA) mean? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Please comply with any stated ticket limit for this event. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. The email account that the message has been sent to is full. to collect tickets. My Ticketek Gift Voucher has no Voucher ID? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Can I forward my Mobile Ticket to a friend? This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. The user will not be able to view the ticket. Ticketek acts as agent for the Seller in the sale of all tickets. Can held seats be purchased through any other channels? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Staff are amazing under the circumstances," a third said. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Ticketek Online Terms of Use and Privacy Policy. Some events have more than one price type. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. No. The MCG does apply an additional transaction fee. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. details of the event including: name, date, time and venue. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. In most cases, tickets must be returned to the place where they were purchased. ezyTicket - your ticket is emailed to you in PDF format. Ensure your contact and personal details are correct. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Once you have selected your ticket(s), there is a time limit of. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Please wait a few seconds for it to load. Ticketek recommends that you select Registered Mail for these events where available. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Promoters sometimes request that a number of tickets be held for promotional purposes. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. I would still like my tickets mailed to me at my overseas address, is this possible? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. What happens if I purchase multiple tickets and haven't received them all? Who is entitled to a concession or child ticket? stream Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. www.accc.gov.au. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Upload your ticket. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Will I see personalised content on the mobile site? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Have more questions about Ticketek Gift Vouchers? If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Proof of purchase may be required for any refund or exchange. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price.
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